Newlix OfficeServer Support

Please fill out this form to request support after reviewing the following fees and schedules.

If you are unable to find what you are looking for from the online support resources, you may request paid support in one of the following ways (amounts are in US$):

NOTE: You will not be charged if your issue relates to a software bug found in the Newlix OfficeServer product which has no known workaround.

• Service contract $50/month paid bi-annualy:
  • Limited time bonus: Includes 4 e-mail incidences per month (worth $60).
  • Limited time bonus: Includes 1 regular support hour per month (worth $60).
  • Includes server and LAN monitoring to detect potential problems such as hard disk full, invalid date or hacker intrusion.
  • Includes off-site storage of server configuration for easy restore upon hardware upgrade, hardware failure or catastrophic power failure.
  • Includes priority response to service requests.
• E-mail incidence $15:
  • Anytime.
  • Maximum of 4 responses per incidence.
  • Guaranteed response time of 5 business days.
• Regular $60/hr:
  • Mon-Fri, 9am-5pm Eastern time.
  • Minimum charge 1 hour, then charged by increments of 15 minutes.
  • Guaranteed response time of 1 business day.
• Evening $125/hr
  • Mon-Fri, 5pm-10pm Eastern time.
  • Minimum charge 1 hour, then charged by increments of 15 minutes.
  • Guaranteed response time of 1 business day.
• 24x7 $250/hr
  • Anytime
  • Minimum charge 1 hour, then charged by increments of 15 minutes.
  • Guaranteed response time of 4 hours.

Please fill this form to request support or contact us for volume discounts or support on other Linux servers.

NOTE: You will not be charged if your issue relates to a software bug found in the Newlix OfficeServer product which has no workaround.